Charges and Payment

Payment Information

Payment for any charges incurred by a student is due on the day of service. At our Main Campus SHS, we accept several forms of payment: cash, check, MasterCard/Visa/Discover, or students may charge the balance to the University Cashier’s Office*.

At our Health Sciences SHS, all charges will be charged to the University Cashier’s Office*.

SHS files claims for SHIP and most Aetna, Blue Cross Blue Shield, CHAMPVA, Coventry, First Health Network, MedCost, TRICARE East, and UnitedHealthcare policy holders. Please be advised that we may not be in network for other insurance carriers. It is strongly advisable that a student consults their individual policy regarding benefits and coverage before seeking care.

Effective February 1, 2023, charges for medical services rendered to patients who are insured with an out-of-network insurance carrier will immediately be charged to the University Cashier’s Office*. SHS will continue to courtesy file insurance claims to out-of-network insurance carriers on behalf of its patients. Please note: out-of-network insurance carriers may send payment or denial information directly to the subscriber/insured. It is the responsibility of the patient to make any necessary payments to the cashiers office or follow-up on any denied claims with their insurance carrier.

Charges posted at the Cashier’s Office are noted as a “Student Health charge” and this posting reveals no specifics concerning the actual visit. The Student Health Service holds with utmost regard a patient’s right to privacy, and information concerning a visit is not accessible by any person outside of Student Health Service without expressed written permission from the patient.

*An important note about charges sent to the Cashier’s Office: If charges are deferred to the cashier, payment should be made to the University Cashier’s office within 30 days following services rendered or before the end of the current semester, whichever is sooner. Until payment is received, please be aware that records may be tagged, which may prevent registration for classes, receiving of course schedules, graduation, or being able to receive transcripts. Beyond the current semester of enrollment, balances remaining on the student’s account will begin to accrue interest and may be submitted for collections to the North Carolina Attorney General which could cause garnishment of state income tax refunds and involvement of external collection agencies.

Please pay your bill at the cashier’s office in a timely manner.


Health insurance terms

1.    Accident  means an occurrence which: (a) is unforeseen; (b) is not due to or contributed to by sickness or disease of any kind; and, (c) causes injury.
2.    Covered Person  means a covered student while coverage under the Policy is in effect.
3.    Elective Treatment  means medical treatment, which is not necessitated by a pathological change in the function or structure in any part of the body, occurring after the Covered Person’s effective date of coverage.
4.    Eligible Expense  means a charge for any treatment, service or supply which is performed or given under the direction of a doctor for the Medically Necessary treatment of a Sickness or Injury that is: (a) not in excess of the Reasonable and Customary charges; (b) not in excess of the charges that would have been made in the absence of this coverage; (c) is the negotiated rate, if any, and (d) incurred while the Policy is in force as to the Covered Person except with respect to any expenses payable under the Extension of Benefits Provision.
5.    “Emergency Medical Condition” means a medical condition that manifests itself by acute symptoms of sufficient severity, including, but not limited to, severe pain or by acute symptoms developing from a chronic medical condition that would lead a prudent lay person, possessing an average knowledge of medicine and health, to reasonably expect the absence of immediate medical attention of the Injury or after onset of sickness to result in any of the following: (a) placing the health of an individual, or with respect to a pregnant woman, the health of the woman or her unborn child, in serious jeopardy; (b) serious impairment to such person’s bodily functions; (c) serious dysfunction of any bodily organ or part; and, (d) serious disfigurement.
6.    Injury means bodily injury due to an accident which: (a) results solely, directly and independently of disease, bodily infirmity or any other causes; (b) necessary for and appropriate to the diagnosis, treatment, cure, or relief of a health condition, illness, Injury, or disease, or its symptoms; (c) the negotiated rate, if any; and, (d) the prevailing charge made for a covered service in the geographic area by those of similar professional standing.
7.    Medical Necessity/ Medically Necessary means the covered services or supplies: (a) provided for the diagnosis, treatment, cure or relief of a health condition, illness, Injury, or disease; and except as allowed for Clinical Trials, not for experimental/investigational or cosmetic purposes; (b) necessary for and appropriate to the diagnosis, treatment, cure or relief of a health condition, illness, Injury, or disease, or its symptoms; (c) within generally accepted standards of medical care in the community; and, (d) not solely for the convenience of the Covered person, his or her immediate family, or the provider.
8.    Pre-Existing Condition*  means a Sickness, Injury, or pregnancy for which medical care, treatment, diagnosis, or advice was received or recommended within the 6 months prior to the Covered Person’s effective date of coverage under the Policy.
9.    Reasonable and Customary (R&C)  means the charge, fee, or expense which is the smallest of: (a) the actual charge; (b) the charge usually made for a covered service by the provider who furnishes it; (c) the negotiated rate, if any; and, (d) the prevailing charge made for a covered service in the geographic area by those of similar professional standing.
10.    Sickness means disease, illness, or complications of pregnancy including related conditions and recurrent symptoms of the Sickness which begins after the effective date of a Covered person’s coverage. All Sicknesses due to the same or a related cause are considered one Sickness.
11.    *Pre-Existing Conditions Limitation  Expenses incurred by a Covered Person as a result of a Pre-Existing Condition will not be considered Eligible Expenses for a period of 12 months of continuous coverage while covered under the Policy. This limitation will not apply if, during the period immediately preceding the Covered Person’s effective date of coverage under the policy, the Covered Person was covered under prior creditable coverage for 12 consecutive months. Prior Creditable Coverage of less than 12 months will be credited toward satisfying the Pre-existing Condition limitation. This waiver of Pre-existing Condition limitation will apply only if the Covered Person becomes eligible and enrolls for coverage within 63 days of termination of his or her prior coverage. Pre-existing Conditions limitations does not apply to: (a) a newborn Dependent child; (b) a child adopted by the covered Student or placed with the Covered Student for adoption, if adoption or placement for adoption occurs while covered under the Policy; or, (c) a foster child placed with the Covered Student while covered under the Policy.

Payment for any charges incurred by a student is due on the day of service. At our Main Campus SHS, we accept several forms of payment: cash, check, MasterCard/Visa/Discover, or students may charge the balance to the University Cashier’s Office*.